All that is needed for evil to triumph is for good people to do nothing

Dealing with a publicly owned firm such as Scottish Water and or their subsidiary Business Stream requires just a little bit more persistence than they show. Raising a writ and going to court requires two sets of information:

  1. The applicable law. When they answer this question you will get reams of information about how Scottish Water et al were created, their rights and responsibilities. They will likely give you the CMA rule book. The CMA is a privately owned consortium - and thus they have no right to make rules which contravene the Laws of Scotland - however, they do.

The question is:

What are the risks in referring a complaint to the SPSO ???

There are several risks. Noted that the SPSO procedures fail to meet some of the basic Human Rights:

  1. Unlike a court of law where all information, data, and documents are seen by both sides, who both have the obligation to provide to the pther party any such data, information, and documents which might assist that party in the case, the SPSO does NOT enable this basic human right.

The objective of this web site is to highlight situations which many people believe are unacceptable.

If you believe it might be said:

“this should not happen in the civilized, democratic, accountable society in which [we are told] we live”.  

And you think that an ordinary person like you might say:

“there but for the grace of God go I”

Is this just a rant, or is there other published evidence ?

Here are two web sites which report adverse behaviour:

So once we have established that there is a problem, who is responsible. It is of course the employees in the Revenue Protection Department of Scottish Water as directed by their Board, and Scottish Water Business Stream who pursue the invoices which are erroneously raised.

Business Water Charges for Small Business's in rented or leased accommodation

Ok - what's this page about ? Its about SMALL business's who do not have a water supply, and thus no toilets of their own.

So what does this mean in practice ? It means they are asked to pay about £2 per visit to go to someone else's toilet. Imagine if O'Leary of Ryan Air had actually charged a Euro to use the toilet on a plane - and they are actually HIS toilets.

To understand the whole mess on Water Charges, click here.

This is an email received from a member of Accountability Scotland when he joined.

As a new member of AS, I share the concern of other members with regard to the lack of transparency and accountability in a number of Scottish Public Authorities. Of particular interest to me is the school inspection process. 

What is this all about ? 

This is the story of a ground floor flat in a "Four in a Block" property in Lochwinnoch, Renfrewshire. It is about Jeanette Knox's attempts to get the house she owned repaired under an order from the local council. Meanwhile a younger relative with special needs continues to live in a flat deemed unfit for human habitation.

After Jeanette's health problems, her campaign was taken up by her sister Nancy Smith who lives in Barrhill.