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What can you do ?

If you have been caught in this unfortunate situation - and judging by the comments and complaints on the internet - a lot of people have, just what can you do ?

There are a number of avenues, but ALL of them are lengthy and time consuming as well as being emotionally exhausting. Please read the WARNING NOTE at the end of this article.

Apart from winning in court which requires a comptetent solicitor, none of them is likely to resolve the matter in your favour.

The order in which you are supposed to proceed is as follows:

So what else can you do ?

Please feel free to email using This email address is being protected from spambots. You need JavaScript enabled to view it.

May we wish you all the best, because it is a hard slog.


A NOTE of WARNING: There are usually two phases to a case: First is the demand: Water and Sewerage Charges [4 items on your bill], and Drainage Charges [2 items]. In the second phase, the Scottish Water Business Stream lawyers will try and yield on the Water & Sewerage charges in return for you paying Drainage Charges only and No Costs either way. That is a BAD deal, as in our view there is no liability for Drainage Charges in premises which are NOT Eligible Premises.

But the time you get to this stage, you may be exhausted, and just want to take a "commercial decision" to pay up and get on with your business.