The risks and worth of complaining
Is it worth complaining, and to whom should you complain. What are the risks associated with complaining.
There are two main ways of complaining, once you have exhausted the procedures which the Body to whom you are complaing are exhausted.
- First is the Scottish Public Services Ombudsman.
- Second is your MSP [or MP if it is NOT a devolved matter].
Neither is likely to prove satisfactory.
The last proactive action is to go to court. This is lengthy and time consuming. The key cases which have gone before the courts with regard to Water Charges appear [as reported elsewhere on this site] a bit of a shambles to put it mildly.
So what is left ?
The answer is to research the matter and to publish the findings - which is what this web site has done, and continues to do.
BUT do not expect anyone with any authority to take the slightest bit of notice ... too many high salaries and huge pensions are at risk !
The question is:
What are the risks in referring a complaint to the SPSO ???
There are several risks. Noted that the SPSO procedures fail to meet some of the basic Human Rights:
- Unlike a court of law where all information, data, and documents are seen by both sides, who both have the obligation to provide to the pther party any such data, information, and documents which might assist that party in the case, the SPSO does NOT enable this basic human right.
Complaining to your MSP (or MP if it is not a devolved issue") is common place and sensible thing to do when you have a problem in life - with someone in the "the goverment" - whether it be local, state, or Quango.
Is it worth it ? In a word NO. Does it work ? Very rarely.