All that is needed for evil to triumph is for good people to do nothing

Dealing with a publicly owned firm such as Scottish Water and or their subsidiary Business Stream requires just a little bit more persistence than they show. Raising a writ and going to court requires two sets of information:

  1. The applicable law. When they answer this question you will get reams of information about how Scottish Water et al were created, their rights and responsibilities. They will likely give you the CMA rule book. The CMA is a privately owned consortium - and thus they have no right to make rules which contravene the Laws of Scotland - however, they do.

The objective of this web site is to highlight situations which many people believe are unacceptable.

If you believe it might be said:

“this should not happen in the civilized, democratic, accountable society in which [we are told] we live”.  

And you think that an ordinary person like you might say:

“there but for the grace of God go I”

This is an email received from a member of Accountability Scotland when he joined.

As a new member of AS, I share the concern of other members with regard to the lack of transparency and accountability in a number of Scottish Public Authorities. Of particular interest to me is the school inspection process. 


Although NOT related to this web site, please feel free to contact Accountability Scotland, who are campaigning for better Administrtative Justice in Scotland, especially concentrating on the service provided by the Scottish Public Services Ombudsman. 

You can do this by going to their contact page at

Please note that Accountability Scotland cannot assist with specific cases, they do have some generic information, and can certainly put you in touch with some of their members who have or have had similar problems - once you have become a member.

Water Charges in Scotland

Please address any queries, including a desription of your problem, and identifying the form that ghas sent you an invoice or bill to the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

PLEASE make sure you have ploughed your way through all the articles on Water Charges.

This web site recommends that you steer clear of the Scottish Public Services Ombudsman - as you are unlikely to get a safe judgement, and if you get an erroneous one, it could cost as much as a quarter of a million pounds and several years in the courts to reverse it !